Privacy Policy

SmartSalon OS Privacy Policy

Effective Date: August 18th, 2025

Last Updated: March 2nd, 2026

SmartSalon OS ("SmartSalon," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use https://smartsalon.ai and related services, including integrations with Google services such as Reserve with Google.

1. Information We Collect

We may collect personal information including:

• Name
• Email address
• Phone number
• Appointment details
• Payment-related information processed via secure third-party providers
• Business information for salon owners
• IP address, browser type, device type, and usage data

2. Booking Information

When bookings are made through SmartSalon OS, Reserve with Google, or Google Business Profile, we may receive:

• Customer name
• Contact details
• Service selected
• Appointment time
• Staff preference
• Notes

3. How We Use Information

We use information to:

• Process bookings
• Send confirmations and reminders
• Provide customer support
• Process payments
• Improve services
• Comply with legal obligations
• Prevent fraud

4. Integration with Google (Reserve with Google)

SmartSalon OS integrates with Google services including Reserve with Google and Google Business Profile. Booking data is transmitted between Google and SmartSalon solely for appointment fulfillment. We do not sell booking data.

5. Payment Processing

We do not store full credit card numbers. Payments are processed through secure PCI-compliant providers such as Stripe or other authorized processors.

6. SMS & Communication

We may use providers such as Twilio and email services to send appointment confirmations, reminders, and notifications. Users may opt out of marketing communications at any time.

7. Cookies & Tracking Technologies

We use cookies to maintain sessions, improve user experience, analyze usage, and measure performance. Users may disable cookies in browser settings.

8. Data Retention

We retain personal and booking data only as long as necessary to fulfill services, comply with legal obligations, and resolve disputes.

9. Data Sharing

We do not sell personal information. We may share data with service providers, business owners for appointment fulfillment, or legal authorities if required by law.

10. Your Rights

Users may request:

• Access to their data
• Correction of their data
• Deletion of their data
• Restriction of processing
• Withdrawal of consent

California residents may request disclosure under CCPA.

11. Data Security

We implement reasonable administrative, technical, and physical safeguards including HTTPS encryption, secure hosting, and restricted access controls.

12. International Users

SmartSalon OS operates in the United States. Information may be processed in the U.S.

13. Children's Privacy

Our services are not directed to individuals under 13. We do not knowingly collect data from children under 13.

14. Contact Information